Improving CX is the overarching goal. QA Managers need to get familiar with Average Handle Time (AHT) to accomplish that.




 

This eBook shares five practical ways QA Managers can help agents reduce Average Handle Time (AHT) without cutting corners.


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Also, in this guide:

  • How to Identify Your Team's Weak Spots

    Why start with the quality of the experience

  • How QA Insights Help Optimize Agent Training

    The most impactful agent training is informed by data

  • Actionable Strategies that Work

    Tips to help you address potential issues and fix them