The QA Manager's Guide to Average Handle Time and 5 Ways to Reduce It Without Cutting Corners
Improving CX is the overarching goal. QA Managers need to get familiar with Average Handle Time (AHT) to accomplish that.
This eBook shares five practical ways QA Managers can help agents reduce Average Handle Time (AHT) without cutting corners.
Also, in this guide:
How to Identify Your Team's Weak Spots
Why start with the quality of the experience
How QA Insights Help Optimize Agent Training
The most impactful agent training is informed by data
Actionable Strategies that Work
Tips to help you address potential issues and fix them