Customer Support QA Agent Turnover: Why It Happens & How to Reduce It
Customer support teams face countless challenges every day, but the most troubling one is agent turnover.
This eBook shares four common causes of customer support QA agent turnover (and what to do about them).
Also, in this guide:
Measure Employee Engagement
The best way to gauge the quality of your agent experience
Handling Exit Interviews
Best practices that work
Actionable Strategies that Work
Tips to help you address potential issues and fix them