In an era where customer service expectations are higher than ever, providing effective, actionable feedback to your team has become a non-negotiable skill for leaders.
Join our transformative workshop led by respected industry experts from MaestroQA and renowned Evolution Coach Jeanine Becker. They'll bring to you a powerful framework for delivering feedback that not only catalyzes growth but also fosters trust.
This is your chance to master crucial strategies that inspire your team to step up their performance. Uncover the nuances of crafting personalized, data-informed feedback, and learn the art of steering productive 1:1 meetings that promote continuous improvement.
During the workshop, you'll learn how to:
- Develop personalized feedback that deepens trust
- Leverage data-driven feedback to inspire growth
- Facilitate effective 1:1 sessions that ignite improvement
- Utilize customizable scorecards to enhance performance
Stay ahead of the curve by refining your feedback approach and upgrading the way you capture, track, and deliver coaching to your agents. Secure your place today!
When
June 13, 2023, 2 PM EST
Where
Zoom
In this workshop, topics we'll cover include:
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Crafting personalized feedback that builds trust
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Utilizing data-driven feedback to stimulate growth
-
Facilitating sessions that trigger continuous improvement
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Implementing customizable scorecards to maximize performance
About Jeanine Becker
Jeanine is an Executive Coach and Facilitator at Evolution, one of Silicon Valley's premier coaching, culture, and leadership development firms that partners with start-up and high-growth companies to drive long-term, holistic success through leadership development, alignment, and culture.
About Tom Simmermaker
Tom is a Customer Success Manager for MaestroQA’s Strategic Customers. He advises on quality and coaching best practices as well as architecting complex workflows.
About Larrita Browning
Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.