In this webinar you’ll learn how MaestroQA can help your team:

  • Get to the root-cause of negative customer interactions by identifying gaps in product and policy through non-scoring questions.

  • Develop coaching strategies that implement a clear brand voice among your agents with 100% customizable scorecards.

  • Establish a culture of transparency and reliability through team calibrations and Grade the Grader oversight for QA.

  • Implement AI classifiers to gain insights beyond KPIs by automatically measuring interactions and agent performance based on keywords and more.

About Salmeen

Salmeen Majid is the CX Quality Assurance Supervisor for Hims & Hers where she is evolving the quality assurance program to support agents effectively, to streamline processes for quality analysts, and to upgrade the customer experience. Previously, she worked in leadership and quality assurance roles at Canva and Stitch Fix. She currently resides in Austin, Texas.

About Haley

Haley is the Marketing Campaign Coordinator at MaestroQA where she spearheads the new Product Webinar series. MaestroQA offers modern QA software that helps support teams identify and automate agent coaching opportunities to empower their team and optimize customer experience.

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