[Webinar] Unlocking QA Potential: From Grading to Growth
Fireside chat with Sydney McDowell, Quality and Training Manager at Angi
Join us for an exclusive webinar featuring Sydney McDowell, Quality and Training Manager at Angi, as she unveils the transformative power of QA – turning the company’s culture of grading into a culture of growth that continuously fuels customer service excellence.
Discover Sydney's journey and experiences in unlocking the true potential of QA across Angi's outsourced customer service centers (BPOs). Learn how she harnessed the power of MaestroQA to foster a culture of continuous improvement, training, and agent development. Additionally, learn how Sydney’s strategies transformed call centers into thriving environments where QA drives excellence and empowers agents to deliver exceptional customer experiences.
When Available Now
During the event, gain valuable insights into how Angi leverages MaestroQA to:
Reframe QA from Grading to Growth: Reframing the role of QA to empower your team and enhance the customer experience
Deliver Exceptional Experiences: Establish targeted training initiatives that enhancing the quality of customer interactions
Leverage QA for Optimal Results: Leverage data-driven insights to enhance agent performance, customer satisfaction, and business growth
Overcome Challenges, Drive Consistency: Overcome challenges in managing outsourced (BPO) teams and ensure alignment with quality standards
Empower Agent Development: Establish coaching programs that empower agent growth and professional development
Sydney is the Quality and Training Manager at Angi, where she leads a team responsible for the quality and training of all business lines under the Angi Homeowner Inbound umbrella. She resides in Missoula, Montana.
Haley is the Marketing Campaign Coordinator at MaestroQA where she spearheads the new Product Webinar series. MaestroQA offers modern QA software that helps support teams identify and automate agent coaching opportunities to empower their team and optimize customer experience.
About Larrita Browning
Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.