During the event, gain valuable insights into how Angi leverages MaestroQA to:

  • Reframe QA from Grading to Growth: Reframing the role of QA to empower your team and enhance the customer experience
  • Deliver Exceptional Experiences: Establish targeted training initiatives that enhancing the quality of customer interactions
  • Leverage QA for Optimal Results: Leverage data-driven insights to enhance agent performance, customer satisfaction, and business growth
  • Overcome Challenges, Drive Consistency: Overcome challenges in managing outsourced (BPO) teams and ensure alignment with quality standards
  • Empower Agent Development: Establish coaching programs that empower agent growth and professional development

About Sydney

Sydney is the Quality and Training Manager at Angi, where she leads a team responsible for the quality and training of all business lines under the Angi Homeowner Inbound umbrella. She resides in Missoula, Montana.

About Haley

Haley is the Marketing Campaign Coordinator at MaestroQA where she spearheads the new Product Webinar series. MaestroQA offers modern QA software that helps support teams identify and automate agent coaching opportunities to empower their team and optimize customer experience.

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