Are your customer support agents feeling burnt out and not performing to their full potential? Don't worry; there are effective strategies you can use to reinvigorate your team and transform underperforming agents into customer satisfaction champions!
Join experts from MaestroQA and Evolution Executive Coach, Matthew Cooke, for an interactive coaching skills workshop that will give you the tools you need to reinvigorate your team. You'll learn proven coaching skills and best practices to improve agent efficiency and drive better performance from your CX team.
During the workshop, you'll discover key strategies such as:
- How to provide targeted, constructive feedback to agents
- How to identify and leverage each agent's strengths
- How to set achievable goals for agents that drive performance