Are your customer support agents feeling burnt out and not performing to their full potential? Don't worry; there are effective strategies you can use to reinvigorate your team and transform underperforming agents into customer satisfaction champions!
Join experts from MaestroQA and Evolution Executive Coach, Matthew Cooke, for an interactive coaching skills workshop that will give you the tools you need to reinvigorate your team. You'll learn proven coaching skills and best practices to improve agent efficiency and drive better performance from your CX team.
During the workshop, you'll discover key strategies such as:
- How to provide targeted, constructive feedback to agents
- How to identify and leverage each agent's strengths
- How to set achievable goals for agents that drive performance
When
Available Now
Where
On-Demand
Don't miss the opportunity to get the tools you need to impact results and drive better performance from your CX team, including how to:
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Develop a coaching culture to reignite your team
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Lead empowering 1:1s that deliver concrete, actionable coaching insights
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Share feedback in a way that motivates and drives action
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Utilize quality metrics and targeted QA to surface actionable insights
About Matthew Cooke
Matthew is an Executive Coach and Facilitator at Evolution, one of Silicon Valley's premier coaching, culture, and leadership development firms that partners with start-up and high-growth companies to drive long-term, holistic success through leadership development, alignment, and culture.
About Dan Rorke
Dan is a Customer Success Manager for MaestroQA’s Strategic Customers. He advises on quality and coaching best practices as well as architecting complex workflows.
About Larrita Browning
Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.