Customer Support has evolved from a cost center to an experience center, with agents serving as brand ambassadors and drivers of customer retention. However, Artificial Intelligence tools are changing the CX landscape once again.
Join this on-demand webinar to listen to a discussion on the future of AI in CX with MaestroQA CEO Vasu Prathipati. Vasu explores how machine-learning models alter Quality Assurance and impact the role of support agents. Is AI empowering agents or diminishing their creativity? Examine AI's impact on CX and support agents' role in the customer experience journey.
When
Available Now
Where
On-Demand
In this on-demand webinar Vasu will discuss:
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How companies can make the most out of AI in their customer support operation
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Ways to improve the customer experience while still keeping the human touch intact
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Helpful tips for developing action plans and enhancing support metrics using machine-learning models
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How to optimize and partner with BPOs to create a seamless and efficient experience for your customers when using AI
that drives performance
About Vasu Prathipati
Vasu is the accomplished CEO and Co-Founder of MaestroQA, a company that has transformed the customer support landscape through data, analytics, and automated workflows. He has assisted hundreds of top-tier brands to revamp their CX strategies, delivering tangible results and exceptional customer experiences. A renowned thought leader and speaker, Vasu is a leading authority on modernizing customer service to enhance business impact, including QA, training, and agent performance. With a commitment to excellence and a focus on delivering tangible results, Vasu and his team at MaestroQA are dedicated to transforming customer service into a strategic partner for driving brand growth and improving CX.
