Did you know that empathy is crucial in determining customer satisfaction? If you want to take your team's performance to the next level, then this workshop is perfect for you!
Our transformative workshop, hosted by MaestroQA and Evolution Coach Matthew Cooke, will equip you with proven strategies to improve your team's listening, understanding, and empathy skills. But that's not all. You'll also gain the following benefits:
- Discover the value of using positive vocabulary and learn how to avoid ambiguity in customer interactions, ensuring that every interaction is productive and positive
- Learn a data-driven approach for measuring the impact of coaching on agent performance and CSAT
- See how AI can track agent performance trends, surface insights, and drive better business decisions
We know that your time is precious, so we've made it easy for you to get access to the on-demand session. Don't miss out on this incredible opportunity to learn, grow, and transform your customer service experience.