Did you know that empathy is crucial in determining customer satisfaction? If you want to take your team's performance to the next level, then this workshop is perfect for you!
Our transformative workshop, hosted by MaestroQA and Evolution Coach Matthew Cooke, will equip you with proven strategies to improve your team's listening, understanding, and empathy skills. But that's not all. You'll also gain the following benefits:
- Discover the value of using positive vocabulary and learn how to avoid ambiguity in customer interactions, ensuring that every interaction is productive and positive
- Learn a data-driven approach for measuring the impact of coaching on agent performance and CSAT
- See how AI can track agent performance trends, surface insights, and drive better business decisions
We know that your time is precious, so we've made it easy for you to get access to the on-demand session. Don't miss out on this incredible opportunity to learn, grow, and transform your customer service experience.
When
Available Now
Where
On-Demand
In this on-demand workshop, we'll discuss:
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The key to listening and time management skills
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Managing ambiguity with better questions and empathy
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Measuring the impact of empathy and soft skills on CSAT
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Using AI to track trends and drive better decision-making
About Matthew Cooke
Matthew is an Executive Coach and Facilitator at Evolution, one of Silicon Valley's premier coaching, culture, and leadership development firms that partners with start-up and high-growth companies to drive long-term, holistic success through leadership development, alignment, and culture.
About Hannah Grace Heartfield
Hannah is a Senior Customer Success Manager for MaestroQA’s Strategic Customers. She advises on quality and coaching best practices as well as architecting complex workflows. Originally from Texas, she is based in NY and resides in Brooklyn.
About Larrita Browning
Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.