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In this on-demand workshop, we'll discuss: 

  • The key to listening and time management skills

  • Managing ambiguity with better questions and empathy

  • Measuring the impact of empathy and soft skills on CSAT

  • Using AI to track trends and drive better decision-making

About Matthew Cooke

Matthew is an Executive Coach and Facilitator at Evolution, one of Silicon Valley's premier coaching, culture, and leadership development firms that partners with start-up and high-growth companies to drive long-term, holistic success through leadership development, alignment, and culture.

About Hannah Grace Heartfield

Hannah is a Senior Customer Success Manager for MaestroQA’s Strategic Customers. She advises on quality and coaching best practices as well as architecting complex workflows. Originally from Texas, she is based in NY and resides in Brooklyn.

About Larrita Browning

Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.