In the current competitive landscape, customer satisfaction is vital to success. However, manually reviewing customer interactions to ensure satisfaction can be a tedious and exhausting process. The implementation of AI in QA programs can streamline the process, save time, and uncover the root cause of customer issues faster. But before you integrate AI into your program, it's crucial to understand the value of manual QA as a benchmark.
We invite you to join us for an unmissable discussion with Marcus Tatum, Quality Assurance Manager at Novo, a leading mobile banking platform. During the event, Marcus will reveal his team's secrets to success and how they utilize a combination of manual and AI-based QA to drive customer satisfaction.
Don't miss out on this opportunity to gain valuable insights and optimize your QA process. Join us and take your customer service to the next level!