Are you and your customer support team feeling burnt out from dealing with difficult dissatisfied (DSAT) customers? If you're looking for key steps to de-escalate and de-stress when interacting with irate customers, this workshop is for you!
Join experts from MaestroQA and Evolution Executive Coach Courtney Orsinelli for an engaging and informative workshop that will give you the essential tools to de-escalate even the most challenging (DSAT) customers and empower you to coach your support agents effectively. You'll leave this workshop with best practices to leverage quality metrics for deep root cause analysis and a clear understanding of DSAT drivers that help de-escalate customers and drive customer loyalty.
- Discover how to manage natural triggers in a healthy way
- Identify early tensions signs and learn how to make needed adjustments quickly
- Learn a 3-step process for diffusing almost any irate customer
- Explore ways to prioritize healthy boundaries and self-care
We know that your time is precious, so we've made it easy for you to register. Don't miss this opportunity to gain the tools you need to deliver first-class customer service!
When
Available Now
Where
On-Demand
In this on-demand workshop, Executive Coach Courtney Orsinalli walks you through how to:
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Manage natural triggers in a healthy way
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Identify early tension signs and learn how to make needed adjustments quickly
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Coach a 3-step process for diffusing almost any irate customer
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Prioritize healthy boundaries and self-care
About Courtney Orsinelli
Courtney is an Executive Coach and Facilitator at Evolution, one of Silicon Valley's premier coaching, culture, and leadership development firms that partners with start-up and high-growth companies to drive long-term, holistic success through leadership development, alignment, and culture.
About Nicole Marolt
Nicole is a Senior Customer Success Manager for MaestroQA’s Strategic Customers. She advises on quality and coaching best practices as well as architecting complex workflows.
About Larrita Browning
Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.