Are you and your customer support team feeling burnt out from dealing with difficult dissatisfied (DSAT) customers? If you're looking for key steps to de-escalate and de-stress when interacting with irate customers, this workshop is for you!
Join experts from MaestroQA and Evolution Executive Coach Courtney Orsinelli for an engaging and informative workshop that will give you the essential tools to de-escalate even the most challenging (DSAT) customers and empower you to coach your support agents effectively. You'll leave this workshop with best practices to leverage quality metrics for deep root cause analysis and a clear understanding of DSAT drivers that help de-escalate customers and drive customer loyalty.
- Discover how to manage natural triggers in a healthy way
- Identify early tensions signs and learn how to make needed adjustments quickly
- Learn a 3-step process for diffusing almost any irate customer
- Explore ways to prioritize healthy boundaries and self-care
We know that your time is precious, so we've made it easy for you to register. Don't miss this opportunity to gain the tools you need to deliver first-class customer service!