In this webinar, you’ll learn the following:

 
  • Key metrics and processes to measure the success of your BPOs

  • How the Champion-Challenger Model can help reduce risk and costs

  • How enabling head-to-head competition between BPOs accelerates performance

  • How a native MaestroQA + Salesforce integration delivers powerful QA analytics to fuel better CX and support experiences


About Justin Evans, Senior Strategist at Salesforce

As a Senior Strategist at Salesforce, Justin focuses on execution and partnering with cross-functional teams to optimize the customer journey. He has 15+ years of experience designing and delivering exceptional customer experience for brands like Saks Fifth Avenue, HBC, and Hertz through understanding the customer journey, eliminating friction points, and leveraging analytics to prioritize improvement initiatives. 


About Vasu Prathipati 

Vasu is the CEO and Co-Founder of MaestroQA, which helps companies improve the quality of their customer support. MaestroQA's mission is to help transform customer service into a strategic partner when it comes to improving the company brand and CX.