In the fast-paced world of customer service, earning brand loyalty requires agents to perform their best consistently. But how can you implement a coaching style that motivates your agents to up-level their skills without burnout? Join our next Coaching Skills Workshop to find out.
Experts from MaestroQA and Evolution Executive Coach Courtney Orsinelli share proven strategies for using targeted coaching conversations to generate better customer interactions and accelerate performance.
We'll explore the best ways to identify and act on agent development and training opportunities, how to give constructive feedback, and tips for creating an action plan for each individual agent. Additionally, we'll discuss how to break down silos and open communication channels between managers and agents to create a high-performance culture.
When
Tuesday, February 14th at 2 pm EST
Where
Zoom
In this workshop, you’ll work with Evolution Executive Coach Courtney Orsinelli to:
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Discover a coaching style that drives performance
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Learn powerful strategies for high-impact coaching conversations
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Learn how to create a culture of growth with a comprehensive plan
About Courtney Orsinelli
Courtney is a trusted coach, advisor, and team accelerator supporting leaders building world-enriching companies. Sourcing from her evolution as a startup founder, operations executive, consultant, and investor, she brings a broad perspective, authenticity, and practical insight. She was worked with Pinterest, Disney, Dropbox, Credit Karma, Microsoft, Glassdoor, Hazel Health, Swift Medical, Skillshare, Bandcamp, and TechStars, among others.
About George Stewart
George is a Senior Customer Success Manager for MaestroQA’s Strategic Customers. She advises on quality and coaching best practices as well as architecting complex workflows. Originally from New Zealand, she is based in Texas and resides in the DFW area.
About Larrita Browning
Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.