We dug into the data to determine which customer service skills drive accurate results, examining over 265,000 interactions from 80+ top brands (and their scorecards). We're sharing key takeaways with you.




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Also in this guide:

  • Which Customer Service Skills Correlate with CSAT?

    We share the biggest three soft skills that impacted CSAT

  • How Mailchimp Put a Spin On Their Newsletter for Great Results

    Read how this impacted their agents

  • Actionable Strategies that Work

    Tips to help you address potential issues, and fix them