Empathy and Authenticity: Two Customer Service Skills that Increase CSAT + Customer Loyalty
We dug into the data to determine which customer service skills drive accurate results, examining over 265,000 interactions from 80+ top brands (and their scorecards). We're sharing key takeaways with you.
Also in this guide:
Which Customer Service Skills Correlate with CSAT?
We share the biggest three soft skills that impacted CSAT
How Mailchimp Put a Spin On Their Newsletter for Great Results
Read how this impacted their agents
Actionable Strategies that Work
Tips to help you address potential issues, and fix them