We dug into the data to determine which customer service skills drive accurate results, examining over 265,000 interactions from 80+ top brands (and their scorecards). We're sharing key takeaways with you.

EmpathyeBook Graphic.png

Also in this guide:

  • Which Customer Service Skills Correlate with CSAT?

    We share the biggest three soft skills that impacted CSAT
  • How Mailchimp Put a Spin On Their Newsletter for Great Results

    Read how this impacted their agents
  • Actionable Strategies that Work

    Tips to help you address potential issues, and fix them