If you get the correct data, your least happy customer might be your most valuable customer. Hear Us Out.
In this eBook, we’ll outline five steps to turn negative customer experiences into a goldmine of data you can use to elevate your brand and maximize your support agents' potential.
Also in this guide:
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Why Tagging DSAT Tickets In Your CSM is Critical
Three main categories that could come up and what to do about them. -
How to Conduct QA Audits on Your DSAT Tickets
Read how this could be a roadmap to help sharpen your agent's skills. -
Actionable Strategies that Work
Tips to help you address potential issues, and fix them
