In today’s AI and data-driven world, it's not just about delivering top-notch service but also showcasing your value. That's where targeted Quality Assurance (QA) enters the picture - enhancing work quality, efficiency, and impact. Join us to uncover how Brooklinen, the viral direct-to-consumer bedding and textile brand, is achieving this by taking its customer obsession to the next level with targeted QA.
In this captivating fireside chat, Corinne McClure, Senior Associate of Customer Experience, will share firsthand accounts of the transformative benefits of focused coaching, fair evaluation, and streamlined grading. Explore how the Brooklinen team leverages tailored scorecards, robust automations, and cutting-edge smart attributes to optimize customer support and take your quality assurance processes to new heights. Secure your spot now and register for this game-changing event!
In this captivating fireside chat, Corinne McClure, Senior Associate of Customer Experience, will share firsthand accounts of the transformative benefits of focused coaching, fair evaluation, and streamlined grading. Explore how the Brooklinen team leverages tailored scorecards, robust automations, and cutting-edge smart attributes to optimize customer support and take your quality assurance processes to new heights. Secure your spot now and register for this game-changing event!
When
Thursday, June 29th 2pm ET / 11am PT
Thursday, June 29th 2pm ET / 11am PT
Where
Zoom Webinar
Zoom Webinar
During the event, gain exclusive insights into how Brooklinen leverages MaestroQA to:
- Streamline coaching and reinforcement on specific topics or changes within the business
- Track the effectiveness of training and knowledge initiatives, ensuring accurate application of new processes or policies
- Collaborate seamlessly with other teams to address rapid changes in business needs
- Evaluate the impact of process and policy changes through meticulous root cause analysis and comprehensive metrics
About Corinne McClure
Corinne McClure is the Senior Associate of CX Quality Assurance at Brooklinen and focuses on leveraging QA as an avenue for agent growth, internal process and knowledge development, and overall optimization of customer experiences. A Seattle-area native, she previously worked at the UW Medicine Contact Center and has been with Brooklinen since relocating to NYC nearly three and a half years ago.
About Haley Fortune
Haley is the Marketing Campaign Coordinator at MaestroQA where she spearheads the new Product Webinar series. MaestroQA offers modern QA software that helps support teams identify and automate agent coaching opportunities to empower their team and optimize customer experience.
