Are you effectively meeting the challenge of identifying knowledge gaps to unlock the true potential of your agents and drive their growth forward?
Maximizing customer satisfaction in today's demanding customer landscape starts with ensuring the happiness of your customer support agents. To address this challenge head-on, team leaders are adopting training programs that foster a mindset of continuous improvement to accelerate agent growth.
Join MaestroQA and Evolution Coach Courtney Orsinelli in an enlightening workshop where you'll discover the essential elements necessary to create a successful training program. Learn how to identify knowledge gaps, develop a coaching curriculum based on customer experience or policy/process friction points, and uncover the potential of your agents. By bringing their potential to life and coaching them toward tangible results, you can significantly enhance agent performance and, ultimately, customer satisfaction.
During the workshop, you'll gain valuable insights on:
- Nurturing a mindset of continuous improvement among agents
- Unleashing agent skills that drive their growth
- Identifying knowledge gaps
- Building a coaching curriculum based on friction points in CX
Don't miss out on this opportunity to enhance your customer support team's performance and elevate customer satisfaction. Secure your spot today!
When
Available Now
Where
On-Demand
Available Now
Where
On-Demand
In this on-demand workshop, topics we'll cover include:
-
Nurturing a mindset of continuous improvement among agents
-
Unleashing agent skills that drive their growth
-
Identifying knowledge gaps
-
Building a coaching curriculum based on friction points in CX
About Coach Courtney Orsinelli
Courtney is an Executive Coach and Facilitator at Evolution, one of Silicon Valley's premier coaching, culture, and leadership development firms that partners with start-up and high-growth companies to drive long-term, holistic success through leadership development, alignment, and culture.
About Hannah Heartfield
Hannah is a Senior Customer Success Manager for MaestroQA’s Strategic Customers. She advises on quality and coaching best practices as well as architecting complex workflows.
About Larrita Browning
Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.