In this on-demand workshop, topics we'll cover include:

  • Nurturing a mindset of continuous improvement among agents

  • Unleashing agent skills that drive their growth

  • Identifying knowledge gaps

  • Building a coaching curriculum based on friction points in CX

About Coach Courtney Orsinelli

Courtney is an Executive Coach and Facilitator at Evolution, one of Silicon Valley's premier coaching, culture, and leadership development firms that partners with start-up and high-growth companies to drive long-term, holistic success through leadership development, alignment, and culture.

About Hannah Heartfield

Hannah is a Senior Customer Success Manager for MaestroQA’s Strategic Customers. She advises on quality and coaching best practices as well as architecting complex workflows. 

About Larrita Browning

Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.

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