During the event, gain exclusive insights into how Classpass leverages MaestroQA to:

  • Establish quality as a benchmark for agent growth
  • Implement targeted coaching strategies for continuous improvement
  • Optimize quality assessments through automation and agent groups
  • Personalize training paths based on data-driven evaluations

About Amy Fleming

Amy is the manager of Education and Quality for the CX team at Mindbody, where her team supports all Mindbody products including ClassPass. Her team focuses on not only the quality of agent performance, but also uses data from MaestroQA to drive decisions related to policy, promotions, and training opportunities. She resides in Dallas, Texas.

About Haley Fortune

Haley is the Content Marketing Manager at MaestroQA where she spearheads the new Product Webinar series. MaestroQA offers modern QA software that helps support teams identify and automate agent coaching opportunities to empower their team and optimize customer experience.

// LinkedIn Tracking