Don't miss this transformative journey with us. You’ll learn how to:

  • Prioritize Data-Driven Decision Making: Leveraging quality metrics and conversation analytics to transform customer interactions into actionable insights across the organization
  • Empower Teams with Transparency: Providing managers and agents with direct access to performance metrics, fueling consistent feedback and growth.
  • Pinpoint Customer Friction: Crafting scorecards to swiftly identify and action areas causing the most customer friction.
  • Cultivate a Culture of Trust: Using calibration and appeal tools to ensure consistent grading, bridge understanding gaps, and foster a collaborative environment between agents, graders, and leadership.

About Nicole Beepath-Singh

Coming Soon.

About Haley Fortune

Haley is the Content Marketing Manager at MaestroQA where she spearheads the new Product Webinar series. MaestroQA offers modern QA software that helps support teams identify and automate agent coaching opportunities to empower their team and optimize customer experience.

// LinkedIn Tracking