To ensure exceptional customer experiences and satisfaction, support agents must master the art of problem-solving in today's demanding customer service landscape. How are you preparing them to conquer this challenge?
Join us for an informative workshop with MaestroQA and Evolution Coach Matthew Cooke. Discover the essential principles of problem-solving to empower your support agents to better understand your customers' needs. Gain strategies to effectively communicate complex information in a teachable way, master the art of targeted coaching and feedback to address the root cause of customer dissatisfaction and enhance agent performance. Furthermore, learn how to cultivate critical thinking skills that your agents can apply in their day-to-day activities.
Don't miss out on the chance to provide your customer support agents with the effective communication techniques and conflict resolution strategies they need, empowering them with the necessary skills to handle any customer support challenge confidently and professionally.
During the on-demand workshop, you'll learn how to:
- Enhance teachable communication techniques
- Master effective troubleshooting skills
- Conduct root cause analysis to provide targeted coaching and feedback
- Foster critical thinking skills that agents can apply in real-time situations
Discover the framework of problem-solving to boost agent performance and deliver exceptional customer service. Secure your spot today!
When
Available Now
Where
On-Demand
In this on-demand workshop, topics we'll cover include:
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Enhance teachable communication techniques
-
Master effective troubleshooting skills
-
Conduct root-cause analysis to provide targeted coaching and feedback
-
Foster critical thinking skills that agents can apply in real-time situations
About Matthew Cooke
Matthew is an Executive Coach and Facilitator at Evolution, one of Silicon Valley's premier coaching, culture, and leadership development firms that partners with start-up and high-growth companies to drive long-term, holistic success through leadership development, alignment, and culture.
About Dan Rorke
Dan is a Customer Success Manager for MaestroQA’s Strategic Customers. He advises on quality and coaching best practices as well as architecting complex workflows.
About Larrita Browning
Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.