In this on-demand workshop, topics we'll cover include:

  • Enhance teachable communication techniques

  • Master effective troubleshooting skills

  • Conduct root-cause analysis to provide targeted coaching and feedback

  • Foster critical thinking skills that agents can apply in real-time situations

About Matthew Cooke

Matthew is an Executive Coach and Facilitator at Evolution, one of Silicon Valley's premier coaching, culture, and leadership development firms that partners with start-up and high-growth companies to drive long-term, holistic success through leadership development, alignment, and culture.

About Dan Rorke

Dan is a Customer Success Manager for MaestroQA’s Strategic Customers. He advises on quality and coaching best practices as well as architecting complex workflows. 

About Larrita Browning

Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.

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