In an ever-competitive business environment, a company’s reputation is often in the hands of its customer support agents. These professionals have the transformative power to change dissatisfied customers into enthusiastic brand advocates. However, this requires mastering challenging conversations.
Dive deep with us in a dynamic workshop co-hosted by MaestroQA and renowned Evolution Coach, Norian Caporale-Berkowitz. We’ll journey through tried-and-tested techniques and strategies that empower customer support agents to tackle difficult interactions. Discover the importance of active listening, the art of managing emotions, and tactical language techniques that build trust and confidence.
Equip your support team with the expertise to:
- Sharpen active listening for constructive dialogues
- Manage emotional responses with tact and assurance
- Catch and correct specific behaviors causing dissatisfaction with DSAT analysis
- Utilize language that resonates, reassures, and renews trust
Plus, get a sneak peek of the analytics and coaching tools top companies are leveraging to turn DSAT customers into brand advocates.
Don’t miss this chance to elevate your team’s conversation game. Limited seats are available. Reserve yours now!
When
Available Now
Where
On-Demand
Available Now
Where
On-Demand
Equip your support team with the expertise to:
-
Sharpen active listening for constructive dialogues
-
Manage emotional responses with tact and assurance
-
Catch and correct specific behaviors causing dissatisfaction with DSAT analysis
-
Utilize language that resonates, reassures, and renews trust
About Coach Norian Caporale-Berkowitz
Norian Caporale-Berkowitz guides executives and their teams as they navigate
the inner game of leadership: relationships, identity, boundaries, crucial
conversations, emotional management, feedback, and more. He believes inner
work (introspection) is a powerful catalyst for outer work (leadership). Norian
works with organizations from Silicon Valley to academia, including
LinkedIn, Glassdoor, Skillshare, Adobe, Iterable, Firstbase, and Relay
Graduate School of Education leaders.
About David Gunn
David Gunn is a Customer Success Manager for MaestroQA’s Strategic Customers. He advises on quality, coaching best practices, and architecting complex workflows.
About Larrita Browning
Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.