Do you have a customer service culture of 'going above and beyond' to delight customers but struggle to ensure your BPO operates with the same mindset? You're not alone.
Whether it’s not having enough visibility into BPO performance or having low trust in your BPO’s actual QA scores, learn why companies are prioritizing Quality Assurance workflows to solve these problems and maximize the success of their BPO partnerships.
Listen to this webinar on-demand to learn why some of the most loved brands are using MaestroQA to hold their BPO’s accountable to higher quality standards in customer care.
When
Available Now
Where
On-Demand
In this on-demand webinar you’ll learn how MaestroQA can help your team:
- Audit the quality and effectiveness of your BPO’s customer support interactions with Screen Capture intelligence
- Leverage QA team calibration to drive QA consistency and alignment between teams
- Ensure the accuracy and reliability of your BPO’s QA scores with the Grader QA workflow
- Measure the performance and quality of your BPO partners - identify QA score trends, SLA breaches, performance opportunities, AHT trends, etc.
About Haley Fortune
Haley is the Marketing Campaign Coordinator at MaestroQA where she spearheads the new Product Webinar series. MaestroQA offers modern QA software that helps support teams identify and automate agent coaching opportunities to empower their team and optimize customer experience.
About Robby Dunigan
Robby is a Senior Implementations Manager at MaestroQA where he leads on-boardings and supports transformational projects for existing customers. He has experience with working with quality programs owners overseeing anywhere between 15 and 20,000 support agents.
