Discover the key to unlocking the full potential of your agents and fostering loyalty and satisfaction among your customers.
In today's ultra-competitive landscape, exceptional customer service is crucial for success. Empathy is a powerful tool that can transform the way your agents interact with customers. But it's not just about understanding and relating to customers' emotions - it's about taking proactive steps to demonstrate empathy in every customer interaction.
Join our exclusive workshop with MaestroQA experts and Evolution Coach Jeanine Becker to discover the power of incorporating an empathy-driven customer support approach. By enhancing agent performance through empathy, you can ultimately elevate customer satisfaction.
During this workshop, you will gave valuable insights on:
- Empowering Training - Equip your agents with comprehensive training, emotional intelligence, and problem-solving techniques.
- Cultivating Empathy as a Core Value - Foster a culture where empathy is not just an afterthought but a fundamental aspect of your team.
- Implementing Effective Feedback Loops - Leverage the right QA tools to deliver constructive feedback and support that refines and enhances your empathy strategy.
- Provide Ongoing Support - Maximize coaching and support tools to reinforce the importance of empathy and help agents refine their empathic skills.
Take advantage of this opportunity to ensure empathy remains at the forefront of all your customer support interactions.
Save your seats. Space is limited.
When
Available Now
Where
On-Demand
Available Now
Where
On-Demand
Equip your support team with the expertise to:
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Sharpen active listening for constructive dialogues
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Manage emotional responses with tact and assurance
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Catch and correct specific behaviors causing dissatisfaction with DSAT analysis
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Utilize language that resonates, reassures, and renews trust
About Coach Jeanine Becker
Jeanine develops mission-led leaders who are passionate about making an impact. She coaches, consults, and speaks with a focus on collaborative leadership, empowering her clients to ignite their impact, align their teams, and thrive. In addition to teaching Negotiation at Stanford for over a decade and at UC Berkeley, she has provided organizational development consulting, training & coaching to foundations, corporations, non-profits, social enterprises, and networks, including the World Bank, Amgen Foundation, Aga Khan Foundation, Twitter, Slack, Cisco, and ParadigmIQ.
About HG Heartfield
HG is a Sr. Customer Success Manager for MaestroQA’s Strategic Customers. She advises on quality, coaching best practices, and architecting complex workflows.
About Larrita Browning
Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.