Equip your support team with the expertise to:

  • Sharpen active listening for constructive dialogues

  • Manage emotional responses with tact and assurance

  • Catch and correct specific behaviors causing dissatisfaction with DSAT analysis

  • Utilize language that resonates, reassures, and renews trust

About Coach Jeanine Becker

Jeanine develops mission-led leaders who are passionate about making an impact. She coaches, consults, and speaks with a focus on collaborative leadership, empowering her clients to ignite their impact, align their teams, and thrive. In addition to teaching Negotiation at Stanford for over a decade and at UC Berkeley, she has provided organizational development consulting, training & coaching to foundations, corporations, non-profits, social enterprises, and networks, including the World Bank, Amgen Foundation, Aga Khan Foundation, Twitter, Slack, Cisco, and ParadigmIQ.

About HG Heartfield

HG is a Sr. Customer Success Manager for MaestroQA’s Strategic Customers. She advises on quality, coaching best practices, and architecting complex workflows. 

About Larrita Browning

Larrita is the Head of Digital Marketing at MaestroQA. With over 12 years in the digital marketing ecosystem, she is passionate about creating engaging and creative content and enjoys learning about new technology that makes our digital lives easier.

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