You will receive an email with the details and calendar invite shortly. In the meantime, we have some great resources you can browse.
Champion-Challenger Model: How to Drive Better BPO Agent Performance & Happier Customers
Watch this informative discussion with Justin Evans, Senior Strategist for Salesforce and seasoned CX expert with 15+ years of experience designing and delivering exceptional customer experiences for brands like Saks Fifth Avenue, HBC, and Hertz
CEO/CX: Strategy Chats The Future of AI in QA: Insights from the CEO of MaestroQA
Hear the discussion on the future of AI in CX with MaestroQA CEO Vasu Prathipati as he explores how machine-learning models alter Quality Assurance and impact the role of support agents. Is tAI empowering agents or diminishing their creativity?
Maximize Your Impact: Drive Customer Satisfaction with Performance Visibility & Coaching
With the recent economic downturn, customer support and CX teams are striving to prevent negative CSAT and churn. Tune into our OnDemand webinar to hear exclusive strategies that will uplevel your team's performance.
What's your ROI on MaestroQA?
Our software pays for itself many times over by surfacing insights that help improve AHT and FCR, while reducing the time and manpower spent on quality assurance.
Additional Resources
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