How GetUpside's CX Team Maintains Fast Response Times with Increasing Ticket Volumes

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Faced with ever-increasing ticket volumes and demand for support, GetUpside's CX team found themselves at a crossroads.

Sign up for this webinar to learn how QA enabled them to maintain their ⚡️lightning-fast response times, while keeping their team size stable.

Some other topics covered in this webinar:

Running a lean CX operation in times of skyrocketing growth

The metrics to consider when choosing to go BPO or in-house

Balancing efficiency and empathy as a CX leader

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