It’s hard to deliver amazing customer experiences when agents feel disengaged.
In this guide, we lay out a framework for CX leaders to deliver excellent agent experiences around four time-tested concepts: alignment, engagement, recognition, and progression.
Also in this guide:
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Raising your coaching game
We provide a 5-point checklist from other expert coaches to improve your next coaching session -
Recognizing your agents
4 remote-friendly ways to recognize and reward top performing agents -
Empowering agents with performance Data
Keep agents engaged by giving them the ownership over their performance and promotion paths
