MaestroQA - QA for Call Centers | Boost CSAT, Improve Agent Retention

Scorecards are the foundation of your QA program.

Whether you're building one from scratch or rethinking your existing scorecards, this guide is here to help.
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Also in this guide:

  • Two scorecard building checklists

    One to build your first scorecard, and one for updating existing scorecards
  • Insights from other CX professionals

    Examples of how to build scorecards for both speed and ease of grading
  • Actionable strategies

    Tips to optimize your QA grading process