The Ultimate Guide to CX QA Scorecards
Scorecards are the foundation of your QA program.
Whether you're building one from scratch or rethinking your existing scorecards, this guide is here to help.
Also in this guide:
Two scorecard building checklists
One to build your first scorecard, and one for updating existing scorecards
Insights from other CX professionals
Examples of how to build scorecards for both speed and ease of grading
Tips to optimize your QA grading process