AI has its limitations. Check out a more complete solution to improve agent performance and gain deeper insights from your CX analytics.
Looking for Observe.ai? Meet MaestroQA. Data-driven manager coaching - supported by insights from the world's leading QA platform - and your ticket to higher customer satisfaction.
30% AHT
With more reliable QA data, Monday.com identified process improvements to help reduce their average handle time (AHT)
99% CSAT
By refining their QA scorecard, MeUndies found non-graded feedback helped improve agent performance and boost CSAT
14% QA Scores
Etsy saw a 14% improvement in agent performance using data-driven coaching based on QA insight
Trusted By:
Kustomer vs. Salesforce Service Cloud
Kustomer
Salesforce Service Cloud
Ease of Use
88%
80%
Ease of Setup
85%
74%
Workflow
87%
82%
Ticket Collaboration
92%
81%
Ease of Use
88%
80%
Ease of Setup
85%
74%
Workflow
87%
82%
Ticket Collaboration
92%
81%
Ease of Use
88%
80%
Ease of Setup
85%
74%
Workflow
87%
82%
Ticket Collaboration
92%
81%
All satisfaction statistics based on user ratings from G2 Help Desk Corporation. Kustomer and Salesforce Service Cloud Comparison data pulled 8/91/21
The MaestroQA Difference
Automate manual & repetitive tasks to grade more tickets (and get more Insights)
Standardize (and customize your scorecards) Generate the data you need with flexible scoring options, auto-fail sections and more
Automatic grading assignments Assign tickets to graders based on tags, ticket status or other fields
Automated grade sharing with agents Close the feedback loop quickly to improve performance
Coach with confidence
Create a coaching culture from a centralized platform Empower human conversations in a digital world
Shadow agent workflows with Screen Capture Get full visibility into how ticket are handled to give agents targeted coaching
Close the loop on training Seamlessly assign content from your LMS and view tickets side-by-side with coaching points
Collecty strategic insights on CX gaps
Correlate CSAT with Quality across individuals + the team Get the fully story on agent performance
Perform root cause analysis on interactions that drive low CSAT or chum Gain actionable insights to drive customer loyalty and boost CSAT
Create reports that identify training and process gaps Empower agents to succeed in their role