AI has its limitations. Check out a more complete solution to improve agent performance and gain deeper insights from your CX analytics.

Looking for Observe.ai? Meet MaestroQA. Data-driven manager coaching - supported by insights from the world's leading QA platform - and your ticket to higher customer satisfaction.

30% AHT

With more reliable QA data, Monday.com identified process improvements to help reduce their average handle time (AHT)

99% CSAT

By refining their QA scorecard, MeUndies found non-graded feedback helped improve agent performance and boost CSAT

14% QA Scores

Etsy saw a 14% improvement in agent performance using data-driven coaching based on QA insight

The MaestroQA Difference

Automate manual & repetitive tasks to grade more tickets (and get more Insights)

  • Standardize (and customize your scorecards) Generate the data you need with flexible scoring options, auto-fail sections and more
  • Automatic grading assignments Assign tickets to graders based on tags, ticket status or other fields
  • Automated grade sharing with agents Close the feedback loop quickly to improve performance

Coach with confidence

  • Create a coaching culture from a centralized platform Empower human conversations in a digital world
  • Shadow agent workflows with Screen Capture Get full visibility into how ticket are handled to give agents targeted coaching
  • Close the loop on training Seamlessly assign content from your LMS and view tickets side-by-side with coaching points

Collecty strategic insights on CX gaps

  • Correlate CSAT with Quality across individuals + the team Get the fully story on agent performance
  • Perform root cause analysis on interactions that drive low CSAT or chum Gain actionable insights to drive customer loyalty and boost CSAT
  • Create reports that identify training and process gaps Empower agents to succeed in their role
-