MaestroQA

The Ultimate Guide to Agent Retention

It’s hard to deliver amazing customer experiences when agents feel disengaged.

In this guide, we lay out a framework for CX leaders to deliver excellent agent experiences around four time-tested concepts: alignment, engagement, recognition, and progression.

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Also in this guide:

    • Raising Your Coaching Game
      We provide a 5-point checklist from other expert coaches to improve your next coaching session.
    • Recognizing your agents
      4 remote-friendly ways to recognize and reward top performing agents.
    • Empowering Agents with Performance Data
      Keep agents engaged by giving them the ownership over their performance and promotion paths.